Hybrid UC and Telephony
In a world of digital transformation, the telephone is still a key channel for communication with customers and providers. However it is no longer an independent channel but combined with other methods such as Instant Messaging and collaboration and has evolved to be known as Unified Communications.
Many businesses have made significant investments in telephony systems, in traditional PABX or in VoIP systems, and have difficulty justifying replacing with new UC solutions.
Vordistechnologies has a portfolio of solutions to meet the needs of our customers, be it adding additional users where the existing phone system is at full capacity, replacing an existing phone system which has become obsoleted, or integrating with O365 Skype4Business/Teams or migrating users to a Unified Communications solution. We provide solutions both on-premises and in the cloud, whilst allowing customers to maintain trunks from existing providers.
With any business decision, you want to make the choice that best meets your company’s needs for the tasks at hand. If any of these items are considerations, then a hybrid or hosted unified communications approach is likely the route to pursue:
- Business continuity and disaster recovery is critical to the business.
- On-site IT support resources are stretched too thin or do not have the knowledge or training to operate a UC solution.
- The company needs the flexibility to add/remove both users and features as infrastructure changes occur, or the capabilities of the current on-premises PABX or UC equipment needs to be upgraded or expanded to meet current and future communication requests.
- Employers and employees are looking for more comprehensive and efficient UC tools.
- Management is asking for real-time management and monitoring of the unified communications system.
The true meaning and power of hybrid unified communications is this: using cloud-based services partnered with on-site resources can maximize the use of on-premises equipment. It can give legacy hardware, software, and services new life and new purpose, while upgrading available features and services to meet current and future business needs.